Privacy Policy

1. Information we collect

We only collect the information we need to quote for, book and carry out our window cleaning services. This may include:

• Contact details – your name, phone number and email address.
• Property details – your suburb or property address, the type of property and any details you give us about the job (for example, the number of storeys or access requirements).
• Job and billing records – details of the services we provide, quotes, invoices and payments, which we keep for business and tax purposes.
• Website usage information – such as your IP address, browser type, device, the pages you visit and how you arrived at our site. This is collected automatically and is generally not used to identify you.

We do not collect payment card details through this website, and we do not ask for sensitive information (such as health information). You can contact us anonymously or using a pseudonym for general enquiries, but we will need your contact and property details to quote for or complete a job.

2. How we collect it

• Directly from you – when you fill in our quote or contact form, call us, email us or speak with our team on site.
• Automatically – when you browse our website, through cookies and similar technologies (see section 5).
• From third parties – occasionally, for example when a property manager, builder or business contact refers you to us, or from review platforms where you have left us a review.

3. How we use it

We use your personal information to:

• respond to your enquiry and prepare a quote;
• book, carry out and follow up on window cleaning jobs, including onsite inspections;
• issue invoices, receive payments and keep business and tax records;
• answer questions, handle feedback and resolve complaints;
• understand how people use our website so we can improve it; and
• meet our legal obligations.

We will not use your information for an unrelated purpose without your consent, unless the law allows it. If you don’t provide the information we ask for, we may not be able to quote for or carry out the job.

4. Who we share it with

We do not sell, rent or trade your personal information. We only share it where needed to run our business, including with:

• Service providers who help us operate, such as our website host, our form provider (Web3Forms), email provider, and accounting or bookkeeping services. They may only use your information to provide services to us.
• Our professional advisers, such as accountants, insurers and lawyers, where necessary.
• Government and law enforcement, where we are required or authorised by law to do so.

5. Cookies, analytics & maps

Cookies are small text files stored on your device. Our website uses:

• Google Tag Manager and Google Analytics to understand how visitors use our site (for example, which pages are viewed and whether the quote form or phone number is used). This information is aggregated and helps us improve the site. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on.
• Google Maps on our Contact page, which may set its own cookies when the map loads.
• Google Fonts, which are loaded from Google’s servers; your browser shares your IP address with Google to load them.

If we run online advertising (for example, Google Ads), those platforms may use cookies to measure results and show you relevant ads on other websites. You can manage ad personalisation through Google’s ad settings.

Most browsers let you block or delete cookies. If you do, our website will still work, although some features (such as the map) may not display. For more about how Google uses data, see How Google uses information from sites that use its services.

6. Overseas storage

Some of our service providers, including Google and Web3Forms, may store or process information on servers located outside Australia, including in the United States and Europe. Where this happens, we take reasonable steps to ensure those providers handle your information in a way that is consistent with the Australian Privacy Principles.

7. Security & retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website is served over a secure (HTTPS) connection. However, no method of transmitting information over the internet is completely secure, so we cannot guarantee the security of information you send to us online.

We keep personal information only for as long as we need it for the purposes described in this policy or as required by law (for example, tax records). When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Access & correction

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days. In limited circumstances allowed by law we may refuse access, and if so we will explain why.

9. Marketing

We will only send you marketing messages (such as reminders that your windows are due for a clean) where you have agreed to receive them or where the law allows. Every marketing message will tell you how to opt out, and you can also ask us to stop at any time by contacting us.

10. Links to other websites

Our website contains links to other sites, such as Yellow Pages and Google Maps. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact us & complaints

If you have a question about this policy or a concern about how we have handled your personal information, please contact us:

Professional Window Cleaners Adelaide & Adelaide Hills
Phone: 0412 082 431
Email: windowcleaninginadelaide@gmail.com
Post: PO Box 599, Goodwood SA 5034

We aim to investigate and respond to complaints as soon as possible, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).